Schooltogs.com Returns
Returns are part of our online service so you can shop with confidence, knowing that you can return any clean unworn item within 28 days for a no-quibble money-back guarantee. Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, simply return it to us. We are happy to exchange or refund any purchase, subject to it being returned clean and unworn in its original condition and packaging, and with all labels still attached. Every product sold by Schooltogs.com is backed by this guarantee other than items made to special order, name tapes, mouthguards and hair accessories. We aim to process any refunds to the same method of payment within 14 days to you following safe receipt of your return which should only be returned with Proof of posting. May we suggest you obtain a Certificate of Posting from the Post Office as we do not take any responsibility for items lost or damaged in transit back to us.
Any item which arrives damaged or faulty, or we have supplied the incorrect item, Schooltogs.com will refund the full purchase price including Post & Packaging. However if you decide you don't want the product, postage and packing costs will be your responsibility – and in such events we will refund only the price of the product we supplied. Any items you are returning back to Schooltogs.com which are lost, stolen or damaged are your responsibility as the sender to claim compensation from the carrier. We advise you use an insured delivery service to protect the safe return of all returned Goods.
Exchanges
If you wish to exchange your purchase for a different size, colour or style, please include a letter with your returns explaining which items you wish to exchange for. We advise you to contact us to check availability of the replacement garment you require.For these type of exchanges we do not refund your return postage cost. We will also charge our standard postage and packing cost (£4.95) to your credit/debit card to cover the cost of sending the replacement goods to you.