Privacy & Security Policy
Your IP (Internet Provider) Address
We use your IP address to help diagnose problems with our server and to administer the F.R.Monkhouse Limited sites. Your IP address is used to help identify you and to gather broad demographic information about you as it is on most other websites. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police if necessary.
What are Cookies?
Information We Request Directly From You
Site registration forms, order forms, surveys and competitions require you to give us personal information (like your name, address and/or email address). You may also be asked to provide financial information (like your account or credit card numbers). The information we learn from customers helps us personalise and continually improve your shopping experience.
How We Use Your Information
We will not rent or sell your name, address, e-mail address, credit card information or personal information. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the site. We may also send you exclusive F.R.Monkhouse Limited emails, which will inform you about our new products and special offers. You will be given the opportunity to unsubscribe from this service whenever an email is sent to you. If you do not wish to receive information emails from F.R.Monkhouse Limited simply unsubscribe at any time by sending an email to email@example.com with the word "unsubscribe" in the subject line or follow the unsubscribe information at the foot of every email F.R.Monkhouse Limited send. From time to time, F.R.Monkhouse Limited may contact you by post or by email, with information or offers regarding products, offers or services.
Opting out of Communication
All F.R.Monkhouse Limited customers have the option to opt-out of receiving marketing communications from us. If you do not wish to receive marketing (emails, postal, telephone) from us you opt-out by visiting the subscribers area on the F.R.Monkhouse Limited website. You can access the subscription options once you login. Simply register/login to F.R.Monkhouse Limited and you can then tailor the communications (emails, postal, telephone) you would like to receive.
How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the F.R.Monkhouse Limited site your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.
Our Security Precautions
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Any information we collect via either of the methods stated above will be held for as long as necessary to conduct business relationships.
It will be stored securely and you will have the right to access any information held by us in respect of you, as demanded by Data Protection legislation.
If you have any questions or concerns about this privacy statement, you can contact us at: Email: firstname.lastname@example.org
Tel: +44 (0) 161 476 7200
Fax: +44 (0) 161 476 7222Or write to us at: